Refund policy


Return and Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with Astro Connect! We want you to be completely satisfied with your purchase. If, for any reason, you are not, our return and refund policy is outlined below.

Returns

  • Returns must be initiated within 15 days of delivery.
  • Items must be unused, undamaged, and in their original packaging to qualify for a return.
  • Please include your receipt or proof of purchase with your return.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized merchandise.
  • Digital downloads or electronic products.

How to Initiate a Return

  1. Contact Us: Email our customer support team at [insert email address] with your order number, reason for return, and any supporting photos if applicable.
  2. Approval: Once approved, you will receive instructions on where to send your return.
  3. Shipping Costs:
    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping method to ensure your item reaches us safely.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Please note that shipping costs are non-refundable.

Exchanges

  • We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue, including offering a replacement or refund as appropriate.

For Questions or Concerns
If you have any questions about our return and refund policy, please reach out to us at:
astroconnectcards@gmail.com

Thank you for choosing Astro Connect!